About Vitreous Solutions

What

We Do

Originally established in 2017 as Trek Solutions, Vitreous was born out of a desire to bring transparency to IT services. Led by a team of Microsoft, Apple, Google, engineering, and VoIP experts, you can be assured that your business’s computer network will get the attention it deserves.

We believe in being open and honest with our clients. Whether it’s routine maintenance or full installation applications, your satisfaction remains our top priority.

Our

Results

 

%

Client Retention

Vitreous has never lost a single client
Time

Hours

Average Ticket Resolution
Under

Minutes

Average Remote Support SLA
Under

Hour

Average Remote Support SLA
 

%

Five Stars Rating

On Closed Ticket Satisfaction
 

Amount of Tickets

Each Month

Our

Values & Vision

Our Mission

We aim to bring clarity to IT Cost and simplify an everyday understanding of IT by giving clients the best service with the most solutions at the best cost. If we can do it, we will. No task is too large or too small.

Transparency Promise

With Vitreous, you’ll know exactly what you’re paying for with detailed billing.

Competitive Pricing

You’re guaranteed a flat fee every month, eliminating discrepancies and confusion. (Exclusions may apply based on customer needs)

Dedicated Representatives

Receive personalized communication and real-time updates from a dedicated customer service representative.

24/7 Systems Monitoring & Maintenance

Keep your systems in check and operating efficiently with access to our experts every single day.

View Our

Case Studies

With expertise in finance, legal, healthcare, and many others, you can trust that we will find a solution that will meet your needs.

VIEW ALL INDUSTRY SOLUTIONS

Citizens Bank Case Study

High-performance solutions and a national financial provider were a winning combination

Mirazon Case Study

Using fiber-based Internet to sharpen business agility and profitability, IT consulting was enhanced

A Message

From Our CEO

Vitreous – has a very different approach.

Whether you’re a potential client looking for a new technology solutions expert or an existing client wanting to expand your services offering,  I am glad you are here and looking at our services.

Whether your business is accounting, legal, medical, construction, a family-owned office, or a massive multi-site organization, l Vitreous, can help! We will work with businesses both big and small,  no one is too small.  At Vitreous we like to think that we add that personal touch that is missing from IT today.

Vitreous  IT is far more than “let me just sell you another big-name product”. We believe it is about building relationships with clients and maintaining great communication. You are not just our customer, you are our partner; we have a vested interest in seeing your business grow. IT may be our bread and butter, but we can consult and operate with our partners across many industries.

When was the last time your IT company put all of its customers in the same room? We like to encourage our customers to network together and grow together. We have annual customer get-togethers for networking. 

The best part of my job is getting to know and help our clients.  Watching their businesses grow and prosper working together.  At the end of each day, I personally take the time to review all of the support tickets received and the information logged relating to our clients’ needs, gaining valuable insight making it a priority to discuss with our clients their needs for improvements. Our goal is to ensure your operations are always thriving and improving and running smoothly.

Our managed service packages deliver what you need and want all while staying inside your budget.

Sincerely,

Stewart St. James

By partnering with Vitreous, you can be sure of one thing: we earnestly care about your business.

We’re committed to keeping our hardware prices low and fair. No matter what industry you may work in, we make every effort to be the first person you call for anything IT-related.

Have a

Project in Mind?

Whether you’re operating a small retail business or large establishment, it’s important to have technology you can trust. Connect with our support specialists to explore the IT solutions available for your business.

Schedule a Free Consultation

Our

Certifications