Hospitals and health systems understand that establishing the right connectivity infrastructure is critical to supporting digital health initiatives. But it’s important to remember that connectivity infrastructure involves more than just hardware and software — how the infrastructure is managed plays a key role.
Based on a study from HIMSS, it was found a number of hospitals and health systems benefit when using enterprise fiber with managed IT services. This is especially true when clinical networks leverage a third-party partner to design, install, manage, and optimize connectivity services, such as WiFi, router, security, or WAN.
Top Technology Priorities of Hospital and Health Care Systems
Remediate Security Risks
Modernize IT Infrastructure
Advance Process/Task Automation
Major Enterprise Project, such as EHR
Managed services align with top technology priorities
“Hospital IT departments can enhance the efficiency, security, and reliability of their connectivity infrastructure by shifting the responsibility for network performance to the connectivity infrastructure provider.”
- Improved workflow efficiency
- Improved security
- Reduced network/administration burden
- Improved reliability/uptime
Managed services support patient experience priorities
Digital health innovation is increasingly driven by a desire to improve the experience of care for both the patient and the clinician. In fact, the first phase of research identified “enhancing the patient experience” (54 percent) and “improving the clinician experience” (53 percent) as significant IT business objectives.
- Acceleration of digital health initiatives like telehealth
- Improved ability to meet/respond to patient requirements
- Higher end-user satisfaction
Managed services contracts typically offer predictable monthly costs
This makes technology infrastructure budgeting easier to manage. In addition, the right managed services partner offers access to deep healthcare IT expertise and acts as an extension of the organization’s IT staff. Because of these benefits, the use of managed services can directly enable digital innovation initiatives.
“Hospitals and health systems continue to struggle with the challenge of doing more with less,” said Schroeder. “This research shows that organizations can achieve cost-efficiencies and respond to IT skills gaps by leveraging managed services.”
Managed services enable healthcare to address innovation challenges
The first “Anatomy of Innovation” research phase showed budget restrictions and gaps in IT skillsets among the top challenges that hinder digital health innovation. This is yet another area in which managed services can help.
- Decreased IT costs
- Reduced labor costs
- Access to skilled labor
Managed Services Have Far-Reaching Impacts
The many benefits of managed services — from increasing efficiency to supporting patient-centric initiatives to addressing resource challenges — make managed services a natural strategic starting point for hospitals and health systems working toward achieving the Quadruple Aim.
In addition to these impacts, the research made clear that managed services can help organizations stay ahead of the digital innovation curve. As one CTO said, “[Managed services] has helped our organization leverage countless new and innovative solutions.”