Businesses worldwide are moving on from traditional phone systems to new and improved modes of business communication that increases the efficiency of their operations. Many people mistake Hosted and Hybrid PBX systems to be the same. There is an increasing awareness of the fact that they are entirely different systems that businesses can use.

The question is: Which one is better for your business? Hosted PBX systems or Hybrid PBX systems?

We will give you an overview of the two systems and discuss the differences that can help you decide which system is more suitable for your company.

Hosted PBX Systems

Hosted PBX systems are an entirely cloud-based solution that your business can use for intracompany communication. A hosted PBX system does not require installing any hardware or equipment on-site in your office except for routers, handsets, and a switch. Everything else is the responsibility of your chosen provider.

Your hosted PBX provider manages the infrastructure off-site and provides you all the features and programming for your phone system through the cloud.

Hybrid PBX Systems

Hybrid PBX systems also provide you with an improved system for intra business communication. However, the system requires the placement of some physical hardware on-site in your office. It effectively adds the responsibility of managing and maintaining your system and features for your organization instead of your provider.

You are also responsible for updating it, maintenance, and protecting the system. Hybrid systems essentially integrate hosted PBX solutions into your company’s existing system.

3 Key Differences Between Hybrid and Hosted PBX Systems You Should Know

If you are considering the hosted vs. hybrid PBX system debate, the choice ultimately depends on your preferences based on the differences between the two systems that include:

1.     Cost of Setting Up

Generally, the cost of setting up both hybrid and hosted PBX systems can be similar. However, there is a considerable advantage with hosted systems because your business does not have to manage all the hardware that comes with it. Installing, maintaining, and managing your hybrid PBX system can eclipse the non-existent hardware costs of hosted PBX solutions.

2.     Flexibility and Mobility

Another key difference that veers the hosted vs. hybrid PBX debate towards the former is the amount of flexibility it provides. Hybrid and hosted systems can both achieve IP connectivity for companies with multiple locations. However, hosted PBX systems can offer drastically lower prices due to the lack of additional hardware installation required at each location.

3.     Redundancy Options

Redundancy options are far easier with hosted systems. They allow you to control and manage where the calls go when they go, and it allows you to migrate features like call forwarding, voicemail, and auto-attendant to mobile devices. Hybrid systems do not offer that feature.

Which is Better?

The hosted vs. hybrid PBX comparison seems to favor hosted solutions, and we feel inclined to agree. Hosted PBX systems don’t integrate into the existing system. Instead, hosted systems provide you with an entirely new system with a drastic reduction in the hardware to the point where you have only what your company needs to use.

The rest becomes the responsibility of your hosted VoIP provider. That is where we come in. At Vitreous IT, our hosted services can integrate seamlessly with your business and significantly enhance your communications capabilities.

If you want to learn more about how we can help, feel free to get in touch with us today.